ug:technical_help
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ug:technical_help [2015/12/03 05:56] serialkicked |
ug:technical_help [2016/11/24 07:04] serialkicked |
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| <WRAP justify> | <WRAP justify> | ||
| - | * In video and sound settings, try enabling or disabling the //Full Hardware Acceleration// (you'll need to restart the game) | + | * Try enabling or disabling the //Full Hardware Acceleration// in the graphical settings (you'll need to restart the game) |
| - | * In video and sound settings, try enabling or disabling the //DirectX 9 Legacy Mode// (you'll need to restart the game) | + | * Try enabling or disabling the //DirectX 9 Legacy Mode// in the graphical settings (you'll need to restart the game) |
| - | * In video and sound settings, try disabling //Bloom Shading//, especially if the //full hardware acceleration// is disabled too. | + | |
| * If the game can't run with //full hardware acceleration// and if it's running very slowly with the setting is disabled, it's likely caused by having Windows' visual style disabled. You can fix that by doing the following (Windows 7): | * If the game can't run with //full hardware acceleration// and if it's running very slowly with the setting is disabled, it's likely caused by having Windows' visual style disabled. You can fix that by doing the following (Windows 7): | ||
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| </WRAP> | </WRAP> | ||
| - | ==== Sound Issues ==== | + | ==== Game Not Launching ==== |
| <WRAP justify> | <WRAP justify> | ||
| - | * The ffdshow filter, installed with some multimedia and codec packs **may** cause issues with our sound library on some computers. You can prevent ffdshow from running with our application by opening its settings, clicking DirectShow Controls / don't use ffdshow in / edit... and add Unending Galaxy's executable to the list. Refer to FFDShow website and documentation for help if need be. | + | * If you're using the Steam version, you need [[https://www.microsoft.com/en-us/download/details.aspx?id=17718|Microsoft .NET Framework 4]] |
| + | * Issues launching the game on systems with some antivirus (Avast and McAfee) have been reported. White-listing the game seems to fix the problem. | ||
| </WRAP> | </WRAP> | ||
| - | ==== Game Not Launching ==== | + | ==== Sound Issues ==== |
| <WRAP justify> | <WRAP justify> | ||
| - | * Issues launching the game on systems with the Avast antivirus have been reported. White-listing the game seems to fix the problem. | + | * The ffdshow filter, installed with some multimedia and codec packs **may** cause issues with our sound library on some computers. You can prevent ffdshow from running with our application by opening its settings, clicking DirectShow Controls / don't use ffdshow in / edit... and add Unending Galaxy's executable to the list. Refer to FFDShow website and documentation for help if need be. |
| </WRAP> | </WRAP> | ||
ug/technical_help.txt · Last modified: 2016/12/01 16:32 by antigravities
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