ug:technical_help
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ug:technical_help [2015/01/29 01:33] serialkicked |
ug:technical_help [2016/11/24 07:04] serialkicked |
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| * CPU Intel or AMD Dual Core 2Ghz | * CPU Intel or AMD Dual Core 2Ghz | ||
| * Graphic card with DirectX 9.0c and Pixel shaders 2.0 support | * Graphic card with DirectX 9.0c and Pixel shaders 2.0 support | ||
| - | * 1Gb RAM | + | * 1Gb of RAM free (2 highly recommended) |
| * 150Mb Hard Drive space | * 150Mb Hard Drive space | ||
| * Windows Vista SP1 | * Windows Vista SP1 | ||
| - | * DirectX installed | + | * DirectX 10 or later installed |
| + | |||
| + | In **theory**, the game may run on CPU with only one core, but stability and performances may get hit dramatically. The game is mostly CPU bound and fully multi-threaded, meaning that the more cores your CPU has, the better the game will run. | ||
| - | In **theory**, the game may run on CPU with only one core, but stability and performances may get hit dramatically. | ||
| ===== Troubleshooting ===== | ===== Troubleshooting ===== | ||
| ==== Graphic Issues ==== | ==== Graphic Issues ==== | ||
| + | |||
| <WRAP justify> | <WRAP justify> | ||
| - | * In video and sound settings, check that //Bloom Shading// is disabled | + | * Try enabling or disabling the //Full Hardware Acceleration// in the graphical settings (you'll need to restart the game) |
| - | * Try running the game in 1024x768 windowed mode | + | * Try enabling or disabling the //DirectX 9 Legacy Mode// in the graphical settings (you'll need to restart the game) |
| - | * In can of very poor performances, it's likely caused by having Windows' visual style disabled. You can fix that by doing the following (Windows 7): | + | * If the game can't run with //full hardware acceleration// and if it's running very slowly with the setting is disabled, it's likely caused by having Windows' visual style disabled. You can fix that by doing the following (Windows 7): |
| + | |||
| <WRAP center round tip 60%> | <WRAP center round tip 60%> | ||
| Open the **Control Panel**, click **System** and then **Advanced System Settings**. | Open the **Control Panel**, click **System** and then **Advanced System Settings**. | ||
| Line 26: | Line 29: | ||
| In the **Visual Effects** list check "Use visual styles on windows and buttons" at the bottom. | In the **Visual Effects** list check "Use visual styles on windows and buttons" at the bottom. | ||
| + | </WRAP> | ||
| + | * Try running the game in windowed mode (like 1024x768) | ||
| + | * The latest version of DirectX need to be properly installed on your computer. [[http://www.microsoft.com/en-us/download/details.aspx?id=35|Download it here]]. | ||
| + | * Be sure to have the latest drivers for your graphic card installed. Here's the link for [[http://support.amd.com/en-us/download|ATI]] and [[http://www.nvidia.com/Download/index.aspx|NVidia]] cards | ||
| </WRAP> | </WRAP> | ||
| + | ==== Game Not Launching ==== | ||
| + | <WRAP justify> | ||
| + | * If you're using the Steam version, you need [[https://www.microsoft.com/en-us/download/details.aspx?id=17718|Microsoft .NET Framework 4]] | ||
| + | * Issues launching the game on systems with some antivirus (Avast and McAfee) have been reported. White-listing the game seems to fix the problem. | ||
| + | </WRAP> | ||
| + | ==== Sound Issues ==== | ||
| + | <WRAP justify> | ||
| + | * The ffdshow filter, installed with some multimedia and codec packs **may** cause issues with our sound library on some computers. You can prevent ffdshow from running with our application by opening its settings, clicking DirectShow Controls / don't use ffdshow in / edit... and add Unending Galaxy's executable to the list. Refer to FFDShow website and documentation for help if need be. | ||
| </WRAP> | </WRAP> | ||
| ==== General Tips ==== | ==== General Tips ==== | ||
| <WRAP justify> | <WRAP justify> | ||
| - | - If you are experiencing extremely poor graphical performances (low FPS), it is possible that the game didn't detect DirectX properly, it usually happens if you disabled the Windows' **Themes** service (commonly known as Aero). The problem is being investigated, meanwhile please keep this service enabled while playing the game. | + | * Compatibility with Windows XP isn't guaranteed at all. In all cases, be sure to have the latest service pack installed (no matter the OS). |
| - | - The latest version of DirectX need to be properly installed on your computer. [[http://www.microsoft.com/en-us/download/details.aspx?id=35|Download it here]]. | + | * Try to run the game in windowed mode (not full screen) if it doesn't launch properly. |
| - | - Compatibility with Windows XP isn't guaranteed at all. In all cases, be sure to have the latest service pack installed (no matter the OS). | + | |
| - | - Try to run the game in windowed mode (not full screen) if it doesn't launch properly. | + | |
| - | - Be sure to have the latest drivers for your graphic card installed. Here's the link for [[http://support.amd.com/en-us/download|ATI]] and [[http://www.nvidia.com/Download/index.aspx|NVidia]] cards | + | |
| - | - The ffdshow filter, installed with some multimedia and codec packs **may** cause issues with our sound library on some computers. You can prevent ffdshow from running with our application by opening its settings, clicking DirectShow Controls / don't use ffdshow in / edit... and add Unending Galaxy's executable to the list. Refer to FFDShow website and documentation for help if need be. | + | |
| </WRAP> | </WRAP> | ||
ug/technical_help.txt · Last modified: 2016/12/01 16:32 by antigravities
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