This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision | ||
ug:technical_help [2016/02/09 02:13] serialkicked [Game Not Launching] |
ug:technical_help [2016/12/01 16:32] (current) antigravities |
||
---|---|---|---|
Line 1: | Line 1: | ||
- | ======= Technical Info ======= | + | ~~NOTOC~~ |
+ | [[ug:start|{{ :ug:ug-title01.png?nolink |}}]] | ||
+ | <WRAP center round box 80%> | ||
+ | <WRAP centeralign>======= Technical Help =======</WRAP> | ||
+ | </WRAP> | ||
Unending Galaxy is in Beta. As such, you may experience some issues and bugs. | Unending Galaxy is in Beta. As such, you may experience some issues and bugs. | ||
===== Minimum Requirements ===== | ===== Minimum Requirements ===== | ||
- | * CPU Intel or AMD Dual Core 2Ghz | + | * Intel or AMD Dual Core 2Ghz CPU |
- | * Graphic card with DirectX 9.0c and Pixel shaders 2.0 support | + | * Graphics card with DirectX 9.0c and Pixel shaders 2.0 support |
- | * 1Gb of RAM free (2 highly recommended) | + | * 1GB of RAM free (2 highly recommended) |
- | * 150Mb Hard Drive space | + | * 150MB Hard Drive space |
* Windows Vista SP1 | * Windows Vista SP1 | ||
* DirectX 10 or later installed | * DirectX 10 or later installed | ||
- | In **theory**, the game may run on CPU with only one core, but stability and performances may get hit dramatically. The game is mostly CPU bound and fully multi-threaded, meaning that the more cores your CPU has, the better the game will run. | + | In **theory**, the game may run on CPU with only one core, but stability and performance may suffer dramatically. The game is mostly CPU bound and fully multi-threaded - the more cores your CPU has, the better the game will run. |
===== Troubleshooting ===== | ===== Troubleshooting ===== | ||
- | ==== Graphic Issues ==== | + | ==== Graphics Issues ==== |
<WRAP justify> | <WRAP justify> | ||
- | * Try enabling or disabling the //Full Hardware Acceleration// in the graphical settings (you'll need to restart the game) | + | * Try enabling or disabling the //Full Hardware Acceleration// in the graphical settings menu (you'll need to restart the game) |
- | * Try enabling or disabling the //DirectX 9 Legacy Mode// in the graphical settings (you'll need to restart the game) | + | * Try enabling or disabling the //DirectX 9 Legacy Mode// in the graphical settings menu (you'll need to restart the game) |
* If the game can't run with //full hardware acceleration// and if it's running very slowly with the setting is disabled, it's likely caused by having Windows' visual style disabled. You can fix that by doing the following (Windows 7): | * If the game can't run with //full hardware acceleration// and if it's running very slowly with the setting is disabled, it's likely caused by having Windows' visual style disabled. You can fix that by doing the following (Windows 7): | ||
Line 30: | Line 34: | ||
In the **Visual Effects** list check "Use visual styles on windows and buttons" at the bottom. | In the **Visual Effects** list check "Use visual styles on windows and buttons" at the bottom. | ||
</WRAP> | </WRAP> | ||
- | * Try running the game in windowed mode (like 1024x768) | + | * Try running the game in windowed mode at a lower resolution (like 1024x768) |
- | * The latest version of DirectX need to be properly installed on your computer. [[http://www.microsoft.com/en-us/download/details.aspx?id=35|Download it here]]. | + | * Ensure that the latest version of DirectX is properly installed on your computer. [[http://www.microsoft.com/en-us/download/details.aspx?id=35|Download it here]]. |
- | * Be sure to have the latest drivers for your graphic card installed. Here's the link for [[http://support.amd.com/en-us/download|ATI]] and [[http://www.nvidia.com/Download/index.aspx|NVidia]] cards | + | * Be sure to have the latest drivers for your graphic card installed. Here's the link for [[http://support.amd.com/en-us/download|ATI]] and [[http://www.nvidia.com/Download/index.aspx|NVidia]] cards. |
</WRAP> | </WRAP> | ||
==== Game Not Launching ==== | ==== Game Not Launching ==== | ||
<WRAP justify> | <WRAP justify> | ||
- | * Issues launching the game on systems with some antivirus (Avast and McAfee) have been reported. White-listing the game seems to fix the problem. | + | * If you're using the Steam version, ensure that the [[https://www.microsoft.com/en-us/download/details.aspx?id=17718|Microsoft .NET Framework 4]] is installed. |
+ | * Issues launching the game on systems with certain antimalware applications (e.g. Avast and McAfee) have been reported. White-listing the game seems to fix the problem. | ||
</WRAP> | </WRAP> | ||
Line 50: | Line 55: | ||
* Try to run the game in windowed mode (not full screen) if it doesn't launch properly. | * Try to run the game in windowed mode (not full screen) if it doesn't launch properly. | ||
</WRAP> | </WRAP> | ||
- | |||
- | |||
- | |||
- | |||
- | |||
- | |||
- |